Terms & Conditions

These Terms & Conditions ("Terms") govern the relationship between you ("the Client") and Adala Creations ("we", "our", or "us") for the provision of web development, software development, mobile app development, branding, marketing, and related services.
By engaging our services, accessing our website, or entering into any agreement with us, you agree to be bound by these Terms. These Terms outline our respective rights, responsibilities, limitations of liability, payment terms, intellectual property ownership, confidentiality obligations, dispute resolution process, and compliance with applicable laws and regulations.
Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you should not engage our services.

1. Services Provided

We offer services including Web Development, Software Development, Mobile App Development, UI/UX Design, Branding, Digital Marketing, Consulting, and Support.

2. Payment Terms

All project fees, pricing, and payment schedules shall be agreed upon in writing prior to commencement of services. Unless otherwise specified, a deposit of 40% of the total project fee is required upfront before work begins. The remaining balance shall be invoiced and payable based on agreed project milestones or upon completion of the project.

All invoices are due and payable within 14 days of the invoice date unless otherwise specified in writing. Payments may be made via Bank Transfer, EcoCash, PayPal, or other approved payment methods.

3. Client Responsibilities

Clients are responsible for providing necessary content, feedback, and approvals.

4. Intellectual Property

Clients own all final deliverables upon full payment. We may display work in our portfolio.

5. Confidentiality

Both parties agree to maintain confidentiality on all proprietary information shared during the course of the project.

6. Indemnification

The Client agrees to indemnify and hold harmless Adala Creations from any legal claims or damages arising from the Client’s use of our services.

7. Limitation of Liability

We are not liable for indirect or consequential damages arising from use of our services.

8. Force Majeure

Neither party shall be held responsible for delays or failure in performance due to unforeseen circumstances, such as natural disasters, government actions, or other external factors.

9. Dispute Resolution

In the event of any dispute or disagreement arising out of or relating to these Terms & Conditions or the Services provided, both parties agree to first attempt to resolve the matter amicably through good faith negotiations.

If the dispute cannot be resolved through negotiation within 30 days, either party may request mediation administered by a mutually agreed independent mediator. If mediation is unsuccessful, the dispute shall be finally settled by binding arbitration conducted in Zimbabwe, in accordance with the arbitration rules of the Commercial Arbitration Centre of Zimbabwe (or any successor institution), by a single arbitrator appointed in accordance with such rules.

The language of arbitration shall be English. The arbitration award shall be final and binding, and judgment on the award may be entered in any court having jurisdiction.

10. Governing Law

These Terms & Conditions and any related agreements shall be governed by and construed in accordance with the laws of Zimbabwe, without regard to conflict of law principles.

11. Payment Terms, Refunds & Late Fees

All project fees, pricing, and payment schedules shall be agreed upon in writing prior to commencement of services. Unless otherwise specified, a deposit of 40% of the total project fee is required upfront before work begins. The remaining balance shall be invoiced and payable based on agreed project milestones or upon completion of the project.

All invoices are due and payable within 14 days of the invoice date unless otherwise specified in writing. Payments may be made via Bank Transfer, EcoCash, PayPal, or other approved payment methods.

12. Late Payments & Suspension of Services

If any invoice remains unpaid beyond 14 days of the due date, Adala Creations reserves the right to:

• Charge a late payment fee of 2% per month (or the maximum permitted by applicable law) on the overdue balance;
• Suspend ongoing work or delivery of any services or deliverables until all outstanding payments are received;
• Withhold ownership transfer of any deliverables until full payment is made.

The Client agrees to reimburse Adala Creations for any reasonable collection costs or legal fees incurred in recovering overdue payments.

13. Contact Information

info@adalacreations.com | +263 783 358 543/+263 713 127 165

Effective Date: 13/06/2025